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RETURN POLICY
At OYakoo.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we will gladly accept your returns within [number of days] days of delivery for a full refund, store credit, or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate a return, please contact our customer service team at [contact email or phone number] to obtain a return authorization number. Once you have received the authorization number, please send the item back to us along with a copy of your receipt.
Please note that we do not cover the cost of return shipping unless the item arrived damaged or was incorrect due to our error. We recommend using a trackable shipping service to ensure that your return is delivered to us.
Once we receive your returned item, we will inspect it and notify you of the status of your refund or exchange. If your return is approved, we will issue a refund to your original method of payment within 14 days. If you requested store credit, it will be applied to your account immediately.
Please note that some items are not eligible for return, including:
- Already used products
- Expired products
- Already opened products
If you have any questions about our return policy or the status of your return, please do not hesitate to contact us.